Guarantee terms and conditions – Mirrors

Guarantees – limitations

In order for a guarantee to be valid, the mirror must be installed and used correctly. The guarantee does not cover damage and functional faults caused by careless handling, e.g. impact damage or incorrect installation. Neither does the guarantee cover damage caused by incorrect cleaning (scrubbing or use of abrasive or corrosive cleaning products), or damage arising from normal wear, incorrect or faulty installation, use of non-original spare parts, inappropriate use or failure to follow installation or maintenance instructions.

The guarantee does not cover costs other than those specified below. Any third party costs or consequential damage should be covered by the installation firm’s or the user’s insurance policies.

The guarantee is not valid if the product is ex-display and is, or has been, marked as not approved for operation.

Guarantee – scope

In addition to the statutory two (2) year guarantee provided under the Consumer Sales Act, our products are covered by a further three (3) year guarantee for manufacturing and material faults (five (5) year guarantee in total). After the first two (2) years, we will replace the actual mirror if an approved guarantee claim is made. However, we will not pay the installation costs. Mora Armatur may send a service technician if necessary during the first two years.
Mora Armatur products are guaranteed as of the purchase date, or, if there is no purchase date, as of first use of the product (the customer must be able to prove the date of the final inspection of the installed product). The guarantee claim must be approved by Mora Armatur before work starts.

Total guarantee period:

5 year product guarantee in total. In addition to the statutory two (2) year guarantee provided under the Consumer Sales Act, our products are covered by a guarantee for manufacturing and material faults.

In the event of a guarantee claim, Mora Armatur decides whether the product is to be repaired or replaced by us providing a new part free of charge. After the first two years, the customer must pay the installation costs. If the product has been discontinued from our range, the customer will be offered an equivalent product.

The guarantee does not cover damage caused by lightning or abnormal power surges. The guarantee does not cover consequential damage arising from faults in a supplied product.